AREAS OF EXPERTISE
Customer Service, Sales, Communication, Teamwork, Presentation Skills,
Women's Groups, New Orleans Lore, Mardi Gras, Louisiana Travel
 
 
BIOGRAPHY / SERVICE
     TERESA ALLEN, "The Lagniappe Lady" works with organizations who want to improve their sales and service performance in order to build success and profits! Teresa is author of Common Sense Service and The Service Path.

     Through dynamic, interactive programs with a Mardi Gras flair and music, Teresa Allen will transfer practical and immediately useable skills that your staff needs to survive and thrive in today's competitive marketplace!

     Teresa's business experience is evident in every program she presents. After enjoying a highly successful career in sales and service, Teresa developed profit-focused programs used by organizations nationwide for over ten years.

     As a former queen of a Mardi Gras krewe, Teresa can open your conference in her beautiful purple, green, and gold queen's costume complete with a 5-foot Fleur-de-Lis back piece. She is also able to deliver programs on Mardi Gras, New Orleans, and Louisiana in addition to her highly requested business topics. She looks forward to giving you information on how to spice up your Louisiana meeting with a taste of Mardi Gras, no matter what the time of year!
Be sure to visit her website for pictures of recent events at www.AllenSpeaks.com

     One of Louisiana's most requested speakers, Teresa is a recipient of the American Society for Training and Development Professional Trainer of the Year Award.

Call today to talk to the one and only "Lagniappe Lady"!

Lagniappe [lan-yap] the art of giving a little something extra!

PROGRAM TITLES

Customer Service:
Common Sense Service: Close Encounters on the Front Lines*
           *Teresa's book by same title can be ordered with a custom insert for attendees.
The Lagniappe Advantage
Catching Opportunities
Making Lasting First Impressions
Customer Conflict: Opportunity Knocks!
Terrific Telephone Techniques

Sales:
The Art of Asking Questions: Your Key to Sales

Communication:
Communication Central: Come In Please!

Presentation Skills:
Adding L.I.F.E. to Your Meetings and Presentations

Teamwork:
WE CAN! Teambuilding Workshop

Women's:
Hanging On By Your Fingernails!

New Orleans/Louisiana/Mardi Gras:
New Orleans: Voodoo, Lore, and More!
Diary of a Mardi Gras Queen
Mardi Gras: More than Parades & Beads
Louisiana: A State Outside of New Orleans

**Teresa has customized sales and service training programs for banks, credit unions, hospitality, healthcare, legal, retail, distribution and more - ask for details when you call!